Your Virtual Skincare

As we settle into a new normal, we still want you to enjoy the same friendly, personalized experience you've always had in store - which is why we're excited to introduce our new online skincare advice service.

With this complimentary service you can enjoy up to 30 minutes of virtual face-to-face time with one of our experts skincare advisors, all from the comfort of your own home. Whether you're seeking a bespoke routine, a product demonstration or help with your skin concerns, our friendly team are here to listen and to help.

How does it work?


Choose one of our three online services before selecting a date and time using our easy online booking system. There will also be a section for you to fill in any skin concerns, questions or topics you would like to discuss - this will help your advisor prepare. Appointments are available 9am-5pm Monday to Friday with new appointments released at midnight each day.


you'll receive an email confirmation of your slot with a secure Microsoft Teams video link for your consultation time. Don't worry, we'll also send an email reminder nearer the time.


Your consultation will last approximately 30 minutes. While you chat, your advisor will be able to provide tailored skincare advice while helping you figure out the best products for your skin needs.


Our online experience is completely complimentary so there's no pressure to buy any of our products during your consultation. So that you have everything in one place, we will send you a follow-up email with links to any personalised recommendations made during your call - just in case we've given you food for thought.

What consultations
do we offer?

For beautiful skin
every day

Achieve beautiful, healthy-looking skin with a demonstration of our classic cleanse, tone, moisturise routine, complete with expert advice on choosing the right moisturiser for you.

For personalised
skin solutions

Sensitive skin? Breakouts? Fine lines? Uneven skin tone? Tell us your skin goals and we'll help you build your bespoke routine with tailored tips for your skin type.

For finding perfectly
personal gifts

Get matched to the ideal gift, for a loved one or for yourself, with a bespoke introduction to our Christmas gift collection, complete with expert skincare recommendations.

Using Microsoft Teams

Using Microsoft Teams is free, quick and easy and do not need to create an account

If you are using a laptop or computer desktop, you can join a Microsoft Teams video chat via your browser without downloading any software. Simply follow the link sent to you in your email confirmation to start your video consultation. If you are using a tablet or smartphone you will need to download then Microsoft Teams App prior to your video consultation. this is available via the Apple App store and the Google Play store. Alternatively, follow the link sent to you in your email confirmation to be invited to download the app via your device's app store.

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